Oh-Wooo Help Desk

Gaming consoles, streaming and smart home devices can be connected to the OWU residential (wired) network or the BishopGuest wireless network by registering the device at our Internet Registration page.

We recommend using a wired connection, if you have access to one. The following houses and halls do have wired access in dorm rooms:

    Alpha Sigma Phi
    Citizens of the World
    Delta Tau Delta
    Hayes
    Sigma Phi Epsilon
    Welch

Also, Chi Phi, House of Black Culture, Phi Delta Theta, and our small living units (SLUs) each have at least one wired network port in each common area.

If your device prompts you for BishopGuest login after you've registered it, please try entering its MAC address--exactly as you registered it--for both username and password. You should only need to do this once.

Note: Gaming systems, being consumer products, typically do not support 802.1x enterprise security, therefore you cannot register them on the BishopNet wireless network. They can, however, be registered on the BishopGuest network. Registering all internet devices can be done here: wifi.owu.edu.

Another note: Wireless controllers may not work in Smith and Stuy due to the density of the building and the limits of 2.4 ghz band. We highly recommend using wired controllers.

Please let us know if you're having any difficulty with this. We can help!

Basically, connecting to BishopNet, our campus WiFi, is a two-step process:

1. Select BishopNet from the list of available networks.
   • Enter your OWU username and password, and
   • Accept or trust the security certificate, if prompted.
   • NOTE: Your device will likely tell you that, while you have a secure connection, you have no internet access–That’s OK!
   • Before going to step #2, disable your cellular or mobile data. You just want to be connected to BishopNet–nothing else.
2. Go to http://wifi.owu.edu, click on the “REGISTER this device on BishopNet WiFi” link.
   • Enter your OWU username and password, and
   • Either wait the 5 minutes, or disable your WiFi for 20 -30 seconds, then reconnect to BishopNet to allow it to obtain a full internet connection.
   • You can now re-enable your cellular/mobile data connection.

If your device prompts you for more information, here are the settings you should use:

• EAP Method: PEAP
• Phase 2 authentication: MSCHAPv2
• User certificate: Trust on First Use
• Domain: owu.edu
• Identity: Your OWU username
• Anonymous identity: -Leave blank-
• Password: Your OWU password
• Privacy: "Use Device MAC Address" or "Fixed" Private WiFi address
  • Note: If your MAC address changes, you will need to re-register your device.

In addition to BishopNet, OWU offers an additional campus-wide wireless network called BishopGuest, which you may see pop up in your computer’s available wireless connections.

BishopGuest is an unsecured wireless network that is available only for temporary access for guests visiting OWU, such as alumni, parents, and other visitors to campus for events such as Homecoming or Alumni Weekend. Ohio Wesleyan University has no public internet access, wired or wireless, available to members of the Delaware community.

Gaming consoles, smart TVs, and other home devices may use this network.

Current OWU students, faculty, and staff should use BishopNet only for their wireless access, as it provides security, authentication, and service availability that is better than BishopGuest.

Guests and visitors who would like to access the BishopGuest wireless network must contact us to obtain a username and password.

Only these residential buildings have wired access in dorm rooms:

• Alpha Sigma Phi
• Citizens of the World
• Delta Tau Delta
• Hayes
• Sigma Phi Epsilon
• Thompson
• Welch
• Phi Delta Theta

Our small living units (SLUs) have at least one wired network port in the common area.

• If a course is full, the Add button on the right side of the screen will change to Wait. (Note: If an intro class is full but there’s no Wait button, please contact the Registrar’s Office to be added to the wait list.)
• If you would like to be added to the wait list for this course, click on the Wait button
• Submit your Cart during your registration window (see How do I register for classes?).

Note: You will need to check the wait list daily to see if you have been allowed in the course. The system permits 48 hours for a student to respond to the wait list approval. After that time, the open seat will be offered to another student. The portal must be open in order to register for a wait listed course.

To accept an approved waitlisted course:

1. Click on the Registration tab.
2. Select Courses from the menu. (Your class portal or the open registration portal must be open in order to register for a wait listed course.)
3. Click Next at the bottom of your screen. You will need to click the Next button three times in order to register. If you do not get the “Congratulations” screen, then the change in registration did not go through.

 

If you do not already have an OWU email account, contact us at the info below for a new EFL account. We will need to have an alternate, non-OWU email address on file for you. Once it's created, follow these steps:

1. First click to read the EFL Terms of Service.
2. Click here to go to the password reset page: I have read and agree to the EFL Terms of Service.
3. You will be prompted for your alternate email address. Just type that in and click the Submit Request button.
4. A password reset link will then be sent to that address. Follow the link to create a new account password.

Once your EFL account is set up and you have your password, you may begin using BishopMail. Note: Once you activate your EFL account, it will automatically become your primary email address in the OWU system. It is not necessary to contact Alumni Records to update this information.

Please note: Email for Life accounts do not include unlimited data storage. We recommend keeping your storage usage below 100 GB.

365 (formerly Office) is Microsoft’s productivity suite of applications, and includes (depending on the version)

• Word for word processing;
• Excel for spreadsheets, tables, calculations & graphs;
• PowerPoint for presentations;
• Outlook for contacts & calendar; and
• OneNote for note taking & sharing.

For more information, see Microsoft 365 Training.

We recommend that you build a potential schedule by putting courses in your cart prior to your meeting with your faculty advisor. To do so:

1. Be sure you are logged into Self Service.
2. Click the Search tab along the top, and select Section.
3. You may change the Filters on the right to narrow the search results. Section search gives you the option of using an advanced search.
4. You can navigate or change the number to show at the bottom of the screen.
5. When you find a course you'd like to add, click the Add button.

Once you've met with your advisor, they will authorize you to actually register for classes. When they have, you should:

1. Go back into Self-Service, and
2. Select your cart, and click Register.
3. Click Next until you see “Congratulations”.

OWU Self-Service is an online system designed to provide students, faculty, and administrators with “anytime, anywhere” access to many information services. It's primarily the web interface for our student information system (SIS), where students go to register for classes, check their schedule and view their midterm and final grades. Faculty use it to view their class lists and submit grades, while advisors use it to approve their advisees' course loads. It also provides links to other services, such as textbook lookup, shared access for family members, student account balances, and financial aid. Students and employees will find more information in BishopWorks.

You will find academic and financial aid information on your child in Self-Service, while current balance and payment information is in Nelnet, (see below.)

1. You will receive an email invitation with a link, as in the screenshot below.
   
   Clicking the link takes you to the next screen.

2. Enter a password and click the Create Account button.
   

3. You’ll see a confirmation screen. Now you can login if you wish:
   

4. Note your name in the upper right and the Shared Access menu at upper left:
   

5. Click the Shared Access menu and select Students.
   

6. You can view student information by clicking your child’s name (and pronouns, if entered).
   

Note: If you already have an active Self-Service account–that is, you’re an OWU employee–you will be able to login with your own OWU credentials immediately after clicking the confirmation email. You will not need to enter any additional information.

Note: If you have multiple children enrolled at OWU, you will see information about every student who has invited you to share access from the same Shared Access account.

You can find your advisor name and class year at the bottom of your schedule in the list view. Calendar view is the default, but you can change it via the two buttons in the upper right.

Please note: Shared billing and payment access is now handled via Nelnet, our CampusCommerce site. (See the next FAQ section, below, for that.) Self-Service shared access is used for granting a relative access to your financial aid, grades, and other academic information.

In Self-Service, the relative must already be listed in the system as having a relationship with the student. In many cases, this has already been done. If the person you wish to invite does not appear in the drop down box described below, or the person’s email address is incorrect, please contact the Registrar’s Office.

1. Log in to OWU Self Service.
2. Hover over your first name at top right, and select “Profile” from the menu. (If the menu disappears as you move your pointer down, open the Navigation Menu, to the right of your name, where you’ll also find a link to your Profile.)
3. Select the “Shared Access” tab all the way right. (You might have to use the right arrow to find it.)
4. 
5. Click on the plus sign in the upper right.
   
6. Select a Relative from the drop-down list.
7. If there is no email address shown, you’ll have to enter one for them. Either way, the invitation will be sent to the email address you submit. An incorrect email address may allow unintended access to your account. You are responsible for granting this access, so be sure that the email address is correct.
   
8. Place a checkmark next to the information you wish to share. You may share your academic plan, schedule, grades, stop list, financial aid, and/or address.
9. Read and place a checkmark next to the Disclosure Statement.
10. Click the “Send ” button. This will send an email invitation to the relative. You will now see the invitation on the Shared Access main page, where you can now cancel the pending invite.
    
    And you will receive an email confirmation of the invite, as well.
    

Students can check the status of a waitlisted course or permission request by following the instructions here.

1. Log into Self-Service using your user name and password.
2. Hover over the Registration tab, and select My Schedule.
3. Select the List view at upper right. (The Calendar view does not provide you with the status of your requests.)
4. If needed, change the Period filter to the current registration term (Year/Term).
5. Check the boxes next to Courses in Cart and Waitlisted Courses.
6. The status of each course is shown to the right of the course information:

1. Hover over the Registration tab along the top of the page, and select Courses.
2. If needed, select the registration term (Year/Term)
3. Click the X on the course to be dropped.
4. Click Next at the bottom of your screen. You will need to click the Next button three times in order to register. If you do not get the “Congratulations” screen, then the change in registration did not go through.

You can find the answer here on google's support page.  

You can find more information regarding IMAP here. 

1. Access CampusCommerce via the Current Balance or Make a Payment options in the Finances menu in Self-Service:
   
2. On the Home screen, at the bottom of the list under your name on the right, click the Add an Authorized Party link, under “Want to allow a friend or family member to pay toward your balance?" (If you've already added someone, this link will show up under their name.)
   
3. Enter their name at the top of the page.
4. Check the box next to “Include the details that make up my balance” if you’d like to share more than just your current balance.
5. Enter a secret question and answer that both of you will know.
6. Enter their email address.
7. Click the Save button, then click the Save and Send button.
8. Nelnet will send an invitation message to them that they will have to click a link in to create their account.

Once you're signed into Self-Service, there will be a Textbooks option in the Search menu. that will take you to the campus store site.

1. Uninstall any existing versions beforehand.
2. Go to Login.MicrosoftOnline.com and log in with your OWU BishopMail address and OWU password, selecting “Login with Work or School account” when prompted.
   • 2-step verification is required. We recommend using the Google Authenticator app.
3. Click the “Install and more” button at the upper right, and select "Install Microsoft 365 apps"
4. Follow the instructions on the page.
5. Once it’s installed, you can sign into the suite on your computer using your OWU email address and password, plus authenticator code.

If you have a new computer with Microsoft 365 already installed, you can log in with your OWU email address and password to activate the license. When it prompts you to use the Microsoft Authenticator app, click the link to use a different app. When you click Next after that, it will show you a QR code, which you can scan with the Google Authenticator app.

If you need any help with this, we can help, including resetting the 2-step verification on your account. This will allow you to set up a new authenticator app.

1. Log into Self-Service, click your name, and choose Profile.
2. From there, go to the Shared Access tab. There’s a tile on that screen for every relative with whom you’ve shared access.
3. Tap the trash can icon. That will take you to the next screen.
4. Confirm by clicking the Delete button.
5. Your parent or relative will get an email notifying them that you have stopped sharing access.

Sign into Self-Service, and select Current Balance from the Finances menu. This will take you to the Nelnet CampusCommerce site.